For more detailed information on all packages, please visit www.iconnection.co.za or send an email to linda@sacc.co.za
Support Level / Type |
Hourly Rate |
Description |
Charge Time & Intervals |
Desktop Support

|
R320 excl VAT |
Installation, Setup Configuration of Workstation computers, applications, peripherals etc.
Workstation Support (Operating Systems, applications, peripherals)
Virus Removals Updates |
Minimum chargeable time:
Telephonic Support: 15 minutes
On-site Support: 1 hour (call-out fee may apply) |
Network Support

|
R320 excl VAT |
Installation, Setup Configuration of wokstation computers, mapped drives, sharing etc.
Workstation Support (Network applications, Firewalls, Remote Desktop Sync) |
Minimum chargeable time:
Telephonic Support:
15 minutes
On-site Support: 1 hour (call-out fee may apply) |
Server Support

|
R400 excl VAT |
Server Installations, Configurations Support.
High-level workstation support (set-up of special functions and applications |
Minimum chargeable time:
Telephonic Support: 15 minutes
On-site Support: 1 hour (call-out fee may apply) |
Call-outs

|
If within 15km from our offices – no call-out fee will be charged
If more than 15km from our offices – call-out fee of R320 excl will apply |
|